Shipping Policies
BlueRidge Company is committed to processing and shipping your order as quickly as possible.
Contiguous United States (Lower 48 States)
Shipping charges for standard ground shipments are based on the merchandise subtotal of your order, before tax and after discounts:
- $0.00 - $99.99 → $14.99 shipping
- $100.00 - $199.99 → $19.99 shipping
- $200.00 - $299.99 → $24.99 shipping
- $300.00 and above → Free shipping
Free shipping applies to most standard ground shipments within the contiguous United States.
Certain items may not qualify for free shipping, including but not limited to insulation products, tanks, glycol, and other oversized items. Please contact BlueRidge Company if you have questions about free shipping eligibility.
Alaska and Hawaii
Orders shipping to Alaska or Hawaii incur a $59 shipping surcharge due to higher carrier costs. This surcharge is applied in addition to the standard shipping rates listed above.
Transit times to Alaska and Hawaii are typically longer than standard ground shipments within the contiguous United States.
Tracking UPS Shipments
Once an order has shipped, you will receive an email containing the tracking number(s) for your package(s). To track a UPS shipment, click here.
Tracking Freight Shipments
Heavier items may ship on a pallet via a common carrier. When your freight shipment leaves our warehouse, you will receive an email with the PRO number (freight tracking number) for your shipment.
Your email will also contain an estimated delivery date. Please note that this date is an estimate and is not guaranteed by the carrier.
The freight carrier will typically contact you at least 24 hours prior to delivery to schedule a delivery appointment. You may also contact the carrier directly using your PRO number.
All Delivery Options
- UPS Ground
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS 2nd Day Air AM (Commercial only — delivery by 10:30 AM)
- UPS Next Day Air Saver
- UPS Next Day Air
- UPS Next Day Air Early AM (Commercial only — delivery by 8:00 AM)
Delivery times shown during checkout reflect carrier estimates. If you need expedited shipping other than UPS Ground, please contact us at [email protected] and we would be happy to provide shipping costs for your item(s).
Expedited Orders
Orders for in-stock items placed with expedited shipping before 12:30 PM PST will ship the same business day.
Orders placed after 12:30 PM PST will ship the following business day.
Examples (for in-stock items):
- 3 Day Select — Delivered three business days after shipment.
- 2nd Day Air — Delivered two business days after shipment.
- Next Day Air — Delivered the next business day after shipment.
Orders placed on weekends or holidays will ship in 1-2 business days.
Freight Orders
Orders weighing 150 lbs. or more, or orders containing bulky or fragile items, may ship via freight carrier on a pallet.
When receiving a freight delivery:
- Freight shipments are typically delivered to a commercial address with a loading dock or forklift, or held at the carrier terminal for pickup. Residential lift-gate delivery may be available for an additional fee.
- Inspect the shipment carefully for visible damage before accepting delivery.
- Confirm that the materials match your BlueRidgeCompany.com packing slip.
- If damage is present, note the damage on the delivery receipt and refuse the shipment if necessary.
- Address changes after a shipment has left our facility may incur additional carrier fees.
Damaged items must be reported within two business days of receipt.
Shipping Rate Adjustments
BlueRidge Company makes every effort to provide accurate shipping charges at checkout. However, due to carrier pricing structures, dimensional weight calculations, remote delivery areas, or special handling requirements, actual carrier costs may occasionally exceed the standard shipping rates displayed.
BlueRidge Company reserves the right to adjust shipping charges if actual carrier costs significantly exceed the standard shipping rates shown at checkout. If additional charges are required, we will contact you for approval prior to shipment.
Free shipping eligibility and shipping tiers are determined using the merchandise subtotal after discounts and before tax. Orders that fall below the free shipping threshold after discounts or promotions may incur applicable shipping charges.
Inventory and Lead Times
Inventory availability and lead time messages are updated regularly and may change as orders are processed throughout the day.
If an order contains both in-stock and out-of-stock items, available items may ship first and remaining items will ship when available. Additional shipments for the same order do not affect your original shipping charges.
Shipping Information Entry
UPS does not deliver to PO Boxes. Please ensure that your shipping address includes a street address, city, state, and postal code.
Customers are responsible for entering accurate shipping information. If a package must be returned due to an incorrect address entered during checkout, the customer will be responsible for any additional shipping costs required to resend the package.
If, after a package is returned to BlueRidge Company, a customer decides not to have it re-shipped, the order will be subject to standard return policies, including any applicable restocking fees.
Address Changes
If your order has not yet shipped, please contact us as soon as possible and we will update the shipping address.
If a shipment has already left our facility, any address change fees charged by the carrier must be paid before the change can be processed.
International Orders
BlueRidge Company currently ships only within the United States.
Customers who choose to ship orders to a freight forwarding service assume responsibility once delivery to the forwarding company is confirmed. Product warranties are valid only within the United States.