POLICIES AND GUIDELINES
WHEN YOU RECEIVE YOUR MERCHANDISE PLEASE OPEN ALL BOXES IMMEDIATELY AND CHECK CONTENTS. Under the terms of our Limited Warranty, we must be notified of any damages incurred in shipping within 2 (two) business days after you receive our products. We will then issue you a Return Material Authorization (RMA) form and number, with instructions on how and where to return the product(s). Please do not ship anything back without an RMA issued from BlueRidge.
Shipping Damage: If you receive damaged goods, you must notify us and the carrier (i.e., UPS, FedEx, or USPS, etc.) within 2 (two) business days after you receive the goods. If the packaging appears damaged on the outside, refuse to accept it from the carrier, or when signing the shipper's proof-of-delivery slip include a note stating that the package appears to be damaged. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier. Most trucking companies will only work with the person who received the damaged goods. If there was any internal (non-visible) damage, this will need to be reported to BlueRidge and the carrier within 2 (two) business days after you receive the product. Once you have informed us and the carrier, we will send you complete instructions on how we will be taking care of the damaged goods. Please do not ship the product back to us without contacting us first to get an RMA number and instructions.
Other Returns: We accept returns only within 30 (thirty) days after you receive an order. We will only accept a return if an RMA form and number has been issued from BlueRidge. The product must be returned in the original manufacturer's packaging as shipped to you. Once an RMA is issued, your return freight must be shipped or postmarked within 15 (fifteen) days of the date of the RMA. We will provide instructions on how and where to ship the products. If you return a product for reasons other than damage, the items must be unused, in the manufacturer's original packaging, and returned to BlueRidge in the packing material in which you received it. We charge a standard 25% restocking fee. Your original shipping charges or shipping charges BlueRidge incurred will not be refunded. If an item was sent free freight, the actual outbound freight charges will be deducted from the return credit. Items returned after 30 (thirty) days or without a Return Material Authorization (RMA) will be declined.
Tubing layouts are provided free of charge at customer's request with the purchase of tubing and manifolds. If tubing and manifolds are returned at any time after the design has been provided, a standard square footage design price will be deducted from the refund you receive for the returned materials, not including restocking fees and outbound shipping deductions.
We do not accept returns for any electric products, insulation products, used or assembled products, non-listed and quoted items, or items that do not have prices listed on our website. Items for which you received a special price quote are considered special order items and may not be returned. Items that ship by truck freight may not be returned. For example, items such as boilers, water heaters, solar collectors, or radiators may not be returned. If they are defective, you will either receive a replacement or it will be repaired by factory warranty procedures. We do not accept returns of any electric parts under any circumstances. All sales of electric parts are FINAL.
Cancellation of any prefabricated system will be considered a returned order and all standard restocking fees will apply.
Defective Products: If a product is defective, please contact us immediately. Please do not return any product without contacting us first and receiving an RMA form and an RMA number with the necessary return instructions. After receiving the defective merchandise, we will test it if need be. Should we or the manufacturer determine that the product is defective, either your purchase price will be refunded or the defective product will be replaced at sole determination of BlueRidge or under the policy in place at the time as established by the manufacturer. We will not pay shipping costs on items that are being handled directly by the manufacturer. There may be instances when the manufacturer, once it has been contacted, will ask our help in the replacement process. If this occurs, we will assist you and the manufacturer with the return process. BlueRidge Company does not cover labor costs incurred during service work on defective products unless explicit previous written consent is given by BlueRidge Company.
Manufacturer Warranties: We sell third-party products or services without warranty of any kind. However, third-party manufacturers or suppliers of products sold by us may provide their own warranties. We will assist you with contacting the manufacturer or supplier to obtain replacement or repair of third-party products only if originally purchased from BlueRidge Company.
Building Codes/Ordinances/Installation: It is your responsibility to check and meet your local Building Codes and Ordinances and proper installation of all products.