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WHEN YOU RECEIVE YOUR MERCHANDISE PLEASE OPEN ALL BOXES IMMEDIATELY AND CHECK CONTENTS. We must be notified of any damages within 2 business days after you receive our products. We will then issue you a Return Material Authorization (RMA) form and number, with instructions on how and where to return the product(s). Please do not ship anything back without an RMA issued from BlueRidge Company.
Shipping Damage:
If you receive damaged goods, you must notify us and the carrier (i.e., UPS, FedEx, or USPS, etc.) within 2 days after you receive the goods. If the packaging appears damaged on the outside, refuse to accept it from the carrier, or when signing the shipper's proof-of-delivery slip include a note stating that the package appears to be damaged. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier. Most trucking companies will only work with the person who received the damaged goods. If there was any internal (non-visible) damage, this will need to be reported to BlueRidge Company and the carrier within two days after you receive the product. Once you have informed us and the carrier, we will send you complete instructions on how we will be taking care of the damaged goods. Please do not ship the product back to us without contacting us first to get an RMA number and instructions.
Other Returns:
We accept returns only within 30 days after you receive an order. We will only accept a return if an RMA form and number has been issued from BlueRidge Company. The product must be returned in the original manufacturer's packaging. Once an RMA is issued, your return freight must be shipped or postmarked within 15 days of the date of the RMA. We will provide instructions on how and where to ship the products. If you return a product for reasons other than damage, the items must be unused, in the manufacturer's original packaging, and returned to BlueRidge Company in the packing material in which you received it. We charge a standard 15% restocking fee. Your original shipping charges will not be refunded. If an item was sent free freight, the actual outbound freight charges will be deducted from the return credit. Items returned after 30 days or without a Return Material Authorization will be declined.
We do not accept returns for used or assembled products, non-listed and quoted items, or items that do not have prices listed on our website. Items for which you received a special price quote are considered special order items and may not be returned. Items that ship by truck freight may not be returned. For example, items such as boilers, water heaters, solar collectors, or radiators may not be returned. If they are defective, you will either receive a replacement or it will be repaired by factory warranty procedures. We do not accept returns of any electronic parts under any circumstances. All sales of electronic parts are final.
Defective Products:
Within thirty (30) days of receiving your order, if any product proves to be defective, please contact us immediately. Please do not return the product without contacting us first and receiving an RMA form and number with the necessary return instructions. After receiving the defective merchandise, we will test it if need be. Should we or the manufacturer determine that the product is in fact defective, you will be refunded or the defective item replaced at the choice of BlueRidge Company or the policy in place set by the manufacturer. We will not pay shipping costs on items that are being handled directly by the manufacturer. There may be instances when the manufacturer, once they have been contacted, will ask that we help in the replacement process. If this occurs, we will assist you and the manufacturer with the return process.
Cancellations:
BlueRidge Company must be notified of all cancellations via phone. If BlueRidge Company is notified of a cancellation prior to an item shipping, there will be no restocking fee. However, after an item ships there will be a 15% restocking fee and the customer must pay for all shipping associated with this return.
Manufacturer Warranties:
BlueRidge Company honors all warranties for products purchased through BlueRidge Company that still have a valid manufacturer's warranty. Please contact a BlueRidge Company Customer Service Representative. We will then consult the manufacturer to determine the necessary process for replacement or repair.
Building Codes/Ordinances:
It is your responsibility to check and meet your local Building Codes and Ordinances.
RMA Form Contact us
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